HopcarzSdnBhd (refferedHopcarz) collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. This Services are provided by Hopcarzand this Privacy Statement applies to information collected and used by Hopcarz.
This Privacy Statement (“Statement”) applies to persons anywhere in the world who use our apps or Services to request transportation, delivery, or other on-demand services (“Users”). This Statement does not apply to information we collect from or about drivers, couriers, partner transportation companies, or any other persons who use the Hopcarz platform under license (collectively “Drivers”). If you interact with the Services as both a User and a Driver, the respective privacy statements apply to your different interactions.
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.
When you use our Services, we collect information about you in the following general categories:
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Hopcarz app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Hopcarz app seeks before you first use the app, and your use of the app constitutes your consent.
We may also receive information from other sources and combine that with information we collect through our Services. For example:
If you choose to link, create, or log in to your Hopcarz account with a payment provider (e.g., E-Wallet) or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.
When you request on demand services, our Drivers may provide us with a User rating after providing services to you.
If you also interact with our Services in another capacity, for instance as a Driver or user of other apps we provide, we may combine or associate that information with information we have collected from you in your capacity as a User or rider.
We may use the information we collect about you to:
Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Drivers, develop safety features, authenticate users, and send product updates and administrative messages;
Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
Send or facilitate communications (i) between you and a Driver, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals, invites, split fare requests, or ETA sharing;
Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Hopcarz and other companies, where permissible and according to local applicable laws; and to process contest or other promotion entries and fulfill any related awards; Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
We may transfer the information described in this Statement to, and process and store it in Malaysia and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Statement.
We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:
We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:
With Drivers to enable them to provide the Services you request. For example, we share your name, photo, average User rating given by Drivers, and pickup and/or drop-off locations with Drivers;
With other riders if you use a ride-sharing service like Hop Hitch; and with other people, as directed by you, such as when you want to share your estimated time of arrival or split a fare with a friend;
With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate; and
With your employer (or similar entity) and any necessary third parties engaged by us or your employer (e.g., an expense management service provider), if you participate in any of our enterprise solutions such as Hopcarz Corporate.
We may share your information:
With Hopcarz subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;
With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Hopcarz or others;
In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
If we otherwise notify you and you consent to the sharing; and
In an aggregated and/or anonymized form which cannot reasonably be used to identify you.
The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
You may correct your account information at any time by logging into your in-app account. If you wish to cancel your account, please email us email@example.com .Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.
Hopcarz will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.
We request permission for our support server collection of precise location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of our Services. Additionally, disabling our support server collection of precise location from your device will not limit our ability to collect your trip location information from a Driver's device nor our ability to derive approximate location from your IP address.
We may also seek permission for our support server collection and syncing of contact information from your device per the permission system used by your mobile operating system. If you initially permit the collection of thisinformation, iOS users can later disable it by changing the contacts settings on your mobile device. The Android platform does not provide such a setting.
You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.
We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.
Your Hopcarz profile is password-protected so that only you and authorized Hopcarz employees have access to your account information. Hopcarz staff will never proactively reach out to you and ask for any personal account information, including your password.
If you have any questions, comments and requests related to this Privacy Statement, or if you have any complaints related to how Hopcarz processes your personal data, please contact us at firstname.lastname@example.org.
These terms and conditions (the "Agreement") constitute a legal contracting umbrella between Driver and HopcarzSdnBhd a Malaysian base company (the "Company"). In order to use the Service (defined below) and the associated Application (defined below) you must agree to the terms and conditions that are set out below. By using or receiving any services supplied to you by the Company (the "Service"), or downloading, installing or using any associated application supplied by the Company ("Application"), you hereby expressly acknowledge and agree to be bound by the Agreement, and any future amendments and additions to the Agreement as published from time to time at http://www.hopcarz.com/terms or through the Service.
The Company reserves the right to modify the Agreement or its policies pertinent to the Service or Application at any time, effective from the time of posting of an updated version of this Agreement at http://www.hopcarz.com/terms or through the Service. You are responsible for regularly reviewing this Agreement. Continued use of the Service or Application after any such changes shall constitute your consent to such changes.
HOPCARZ SDN BHD IS A CAR BOOKING SERVICE THAT ALLOWS USERS TO REQUEST A PRIVATE DRIVER CAR OR TAXI (METERED) VIA A MOBILE APP, THROUGH THE WEB, CALL CENTER, SMS OR EMAIL. THE COMPANY OFFERS A METHOD TO OBTAIN TRANSPORTATION SERVICES FROM THIRD PARTY TRANSPORT PROVIDERS EACH OF WHICH IS EXCLUSIVELY RESPONSIBLE FOR THE PROVISION OF ANY RELEVANT TRANSPORTATION SERVICES. THE COMPANY HAS NO RESPONSIBILITY OR LIABILITY IN CONNECTION WITH ANY TRANSPORTATION SERVICES WHICH ARE REQUIRED TO BE PROVIDED TO YOU BY ANY SUCH THIRD PARTY.
"Content" means text, graphics, images, tone, software (excluding the Application), audio, video, information or other materials. "Company Content" means Content that Company makes available through the Service or Application, including any Content licensed from a third party, but excluding User Content. "User" means a person who accesses or uses the Service or Application. "User Content" means Content that a User posts, uploads, publishes, submits or transmits to be made available through the Service or Application.
By using the Application or Service, you expressly represent and warrant that you are legally entitled to enter this Agreement. If you reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into agreements such as this one due to age, you must abide by such age limits and you must not use the Application or Service. By using the Application or the Service, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement. Your participation in using the Service and/or Application is for your personal use and the use of others that have explicitly authorized you. You may not authorize others to use your user status, and you may not assign or otherwise transfer your user account to any other person or entity. When using the Application or Service you agree to comply with all applicable laws from Malaysia, the country. You may only access the Service using authorized means. The Company reserves the right to terminate this Agreement if you use the Service or Application with an incompatible or unauthorized device. By using the Application or the Service, you agree that:
Subject to your compliance with this Agreement, Company grants you a limited non-exclusive, non- transferable license to download and install a copy of the Application on a single mobile device or computer that you own or control and to run such copy of the Application solely for your own personal use. Company reserves all rights in and to the Application not expressly granted to you under this Agreement. Accessing and Downloading the Application from iTunes /Google Play. The following applies to any App Store Sourced Application:
Company have the right to terminate Users or other account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders.
Any fees that the Company may charge you for the Application or Service, are due immediately and are non-refundable other than in circumstances in which the Company considers that a refund is justified and you have notified the Company within 48 hours of the booked start time of the relevant trip. The Company reserves the right to determine final prevailing pricing. Please note the pricing information published on the website may not reflect the prevailing pricing. The Company makes promotional offers with different features and different rates to any of our customers. The Company encourages Users to check back at our website periodically if you are interested in the Company's charges for the Service or Application.
The Company alone shall own all right, title and interest, including all related intellectual property rights, in and to the Application and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Application or the Service. The Company name, the Company logo, and the product names associated with the Application and Service are trademarks of the HopcarzSdn Bhd. and no right or license is granted to use them without documented permission.
By entering into this Agreement or using the Application or the Service you agree that (1) you will not misuse any car, use any car for any illegal purpose, engage in any illegal activities (such as keep dangerous weapons, sexual acts, drinking alcohol, smoking or carrying any kind of drugs of narcotics) in any car; and (2) you will comply with the Malaysian laws. You will be solely responsible for any failure to comply with this provision.
By agreeing to this Agreement upon using the Service, you agree that you shall defend, indemnify and hold the Company, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of any term of this Agreement or any applicable law or regulation, including any local laws or ordinances, whether or not referenced herein; (b) your violation of any rights of any third party, including, but not limited to passengers of your vehicle or the vehicle that you have control over, other motorists, and pedestrians, as a result of your own interaction with any third party (c) your use (or misuse) of the Application and/or Software; and (d) your ownership, use or operation of a motor vehicle or passenger vehicle, including your carriage of Passengers or Customers who have procured your transportation services via the Service, or of their goods.
THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICE OR APPLICATION OR ANY VEHICLE OR DRIVER REQUIRED TO BE PROVIDED IN CONNECTION WITH THE SERVICE OR APPLICATION. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT. THE USE OF THE SERVICE OR APPLICATION WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, APPLICATION, SYSTEM OR DATA.
THE COMPANY'S SERVICE AND APPLICATION MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. THE COMPANY IS NOT RESPONSIBLE FOR ANY DELAYS OR OTHER DAMAGE RESULTING.
The Company may give notice by means of a general notice on the Application, electronic mail to your email address in the records of the Company, or by written communication sent by Registered mail or pre-paid post to your address in the record of the Company. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by Registered mail or pre-paid post) or 1 hour after sending (if sent by email). You may give notice to the Company (such notice shall be deemed given when received by the Company) by letter sent by courier or registered mail to the Company using the contact details as provided in the Application.
This Agreement may not be assigned by you without the prior written approval of the Company but may be assigned without your consent by the Company to (i) a parent or subsidiary, (ii) a successor by merger. Any purported assignment in violation of this section shall be void.
This Agreement is governed by Malaysian laws.
Any dispute, claim or controversy arising out of or in connection with this Agreement, including a dispute, claim or controversy arising in relation to its interpretation or relating to any non-contractual obligations arising out of or in connection with this agreement (a "Dispute") shall be settled amicably between the parties following the receipt by either party of written notice of the Dispute from the other party. In the event that a Dispute cannot be settled amicably within a period of 60 days from the date on which the relevant party notifies the other in writing that a Dispute has arisen, the parties agree that such Dispute shall be referred to and finally settled by Court of Law Arbitration Rules (the "Rules"), which Rules are deemed to be incorporated by reference into this Agreement. The seat, or legal place. The number of arbitrators shall be three. Each party will nominate one arbitrator for appointment by the Court. The third arbitrator, who shall act as chairman, shall jointly be nominated by the other arbitrators so nominated and appointed by the Court. The language to be used in the arbitration shall be Bahasa Malaysia. The award made by the arbitrator shall be final and binding on the parties and may be enforced in any court of competent jurisdiction. To the extent permissible by law, the parties hereby waive any right to appeal against the decision of the arbitrator. This "Dispute Resolution" section will survive any termination of this Agreement.
No joint venture, partnership, employment, or agency relationship exists between you, the Company or any third party provider as a result of this Agreement or use of the Service or Application. This Agreement comprises the entire agreement between you and the Company and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter of this Agreement.